Privacy at Slotozen
Personal data used by Slotozen is controlled by Kika Technology B.V., which decides how it is handled. A data protection officer oversees privacy matters and can be reached at [email protected].
Our services are for adults aged 18 and over. We do not knowingly process data from anyone under 18. Contact the data protection officer if you believe a minor has used our services.
Data we collect
We collect identity and contact details, including your name, date of birth, nationality, address and phone number. Account and payment records cover payment details, deposits, withdrawals and transaction history. We also process game preferences, wagers, sessions and win or loss statistics.
Technical information may include your IP address, device, browser, operating system and location data. Verification records may include identity documents, proof of residence, source-of-funds material and other due-diligence information. Messages and information you provide through support are also included.
This data comes directly from you, from cookies and similar tools, and from outside sources, for example verification services, payment providers, affiliates and public bodies.
Why we use it
We use personal data to create and manage your account, handle payments and withdrawals, provide support, investigate complaints, prevent fraud and meet regulatory duties. Contract performance supports account services and customer queries. Legal obligations cover matters such as anti-money laundering, gambling rules and responsible gaming. Legitimate interests support risk monitoring, service improvement, analytics, auditing, reporting and automated customer communications. Marketing and personalized promotions rely on your consent, which you can take back at any time in your account settings or by writing to us.
Who receives data
We may share relevant data with technology providers, game studios and platform partners, payment processors, anti-fraud and AML service providers, and chat and messaging subcontractors including Gemini, Anthropic and OpenAI. Other recipients may include regulators, courts, law enforcement, professional advisers and business successors after a merger, restructuring or sale. Marketing agencies receive data only when you have opted in.
When processing takes place internationally, we use available adequacy decisions or approved contractual clauses and additional controls where needed. Providers are selected and contractually required to process data lawfully for the agreed work.
How long data remains
We retain data only as long as needed for the stated purpose or a legal, regulatory or contractual duty. Financial and AML records remain for at least 5 years after account closure. Technical and behavioural records remain as needed for fraud management, gaming behaviour or legal claims. Anonymized or aggregated information may be retained indefinitely for analysis and reporting.
Your choices and rights
You may request access, correction, erasure where permitted, restriction of processing, or a portable copy in a structured format. You may object to certain processing, including direct marketing, withdraw consent, and complain to a supervisory authority in your jurisdiction. We may ask for documents to confirm your identity before acting on a request.
We use technical and organizational measures such as access controls, authentication, encryption, network controls, monitoring and vulnerability testing. No method can remove every risk, so protect your username and password and consider enabling two-factor authentication.